Certificate 3 in Customer Care

Centre for Foundation Studies

Course Fee

MVR 2,500 Per Month x 4 Months

Certificate 3 in Customer Care

MVR 2,500 Per Month x 4 Months

Duration

15 weeks, 1 semester

Programme Level

Foundation Programmes

MNQF Level: - (3)

Awarding Body

Villa College

Intakes

January / May / September

Study Mode

Face To Face

Code

C3CC

Explore

Course Overview Entry Requirement Programme Structure Programme Fees Leaning Outcomes

Overview

This programme covers key concepts of customer care, communication skills, relationship building and personal leadership. It explores effective customer service techniques and practices in authentic scenarios. The programme is organised around practical sessions and seminars in a very enjoyable learning environment. It will benefit anyone who deals directly with customers. Students who successfully complete the programme can enroll in any business-related programme at the foundation level.

Entry Requirement

General Entry Criteria

Completion of Basic Education (Key Stage 2 / Grade 6) OR
Attainment of a Level 2 qualification

Alternative Criteria

18 years of age AND
Ability to communicate in the language of instruction.

Programme Structure

Core Modules

Introduction to Customer Care
Communication Skills and Relationship-building
Personal Leadership
Basic English

Programme Fees

MVR 2,500 Per Month x 4 Months

Leaning Outcomes

Upon successful completion of this programme, participants will be able to

Gather, convey and receive information and ideas effectively both verbally and non-verbally
Complete workplace documentation and correspondence
Communicate in a way that responds positively to individual differences and customer needs
Handle challenging situations professionally
Equip themselves with the right knowledge to provide good customer service
Orient the business or the organization toward good customer service
Help the organization improve existing customer service
Understand key concepts of personal leadership
Set a vision and goals for personal success
Apply relevant and important techniques to lead a successful life

Villa College began its historic journey on the 28th of January 2007, with the registration of its first institute, Villa Institute of Water Sports followed by the Villa Institute of Information Technology (VIIT) and Villa Institute of Hospitality and Tourism Studies.

Villa College QI Campus

Rah Dhebai Hingun 20373 Male', Maldives

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